We are building a team to support our highest-value clients with fast, personal service.

Responsibilities:

  • Be the main point of contact for VIP clients, following internal procedures
  • Support players via email and messenger (no phone calls)
  • Resolve account, payment and bonus issues quickly and accurately
  • Guide clients through platform features, bonuses and promotions
  • Spot early signs of dissatisfaction or churn and flag them
  • Escalate complex or compliance-sensitive cases to Risk, Payments and other teams
  • Keep detailed, up-to-date client profiles in CRM

Requirements:

  • 1+ year in customer support, VIP support or account management
  • Excellent English, written and spoken; high typing speed
  • Good understanding of high-value client psychology and retention
  • Calm and composed under pressure; comfortable with demanding personalities
  • Proactive mindset
  • Comfortable with CRM and ticketing systems
  • iGaming/FinTech experience is a big advantage

Conditions / Benefits:

  • Office in central Limassol, full-time on-site
  • Day shift only, flexible within 10:00–22:00 (no night shifts)
  • Official contract
  • Direct line to the Head of VIP; high visibility and fast decisions
  • Opportunities to grow within the VIP team