Bookkeeping & Account Management

  • Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
  • Identify and resolve discrepancies with care and attention to detail
  • Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

  • Serve as the main point of contact for your clients — small business owners who rely on your guidance
  • Provide empathetic, professional, and clear communication across chat, email, and phone
  • Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

  • Take initiative to identify and resolve client concerns proactively
  • Own the client experience from start to finish, ensuring satisfaction and trust
  • Collaborate with internal teams using tools like Bench App, Salesforce, and Slack
  • QuickBooks Online Certification is required (active certification)
  • 1+ year of experience in bookkeeping, auditing, or tax preparation
  • 1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients
  • Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
  • Strong customer service mindset with the ability to explain financial information clearly and empathetically
  • Hands-on experience using QuickBooks Online
  • High attention to detail, strong problem-solving skills, and a proactive approach
  • Degree in Accounting, Finance, or related field (or equivalent experience)
  • Must be based in the Johannesburg area and available to work North American business hours (9 AM – 5 PM EST or PST)
  • Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow

MainStreet is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction—so teams can focus on scaling their business, not managing complexity.