About Zentist/ О нас
Zentist is transforming the dental insurance claims experience. We develop modern billing technology that streamlines the complex relationship between dental providers and insurance companies, making insurance billing and collections fast, transparent, and predictable.
Headquartered in San Francisco and backed by leading investment firms including Costanoa Ventures, Point Nine Capital, and Fika Ventures, Zentist is building a category-defining platform for the dental industry. We operate with a remote-first approach, fostering a supportive environment for a globally diverse team. At Zentist, you’ll find a culture of respect, autonomy, learning, and development.
 

About the Role
We are seeking a Team Lead / Principal RPA Engineer / Senior Python Developer to help scale Zentist’s automation capabilities across high-volume, document-heavy, process-driven workflows.
This is a senior technical and leadership role inside Zentist’s engineering team. The ideal candidate has deep experience designing, deploying, and optimizing large-scale RPA systems in complex operational environments such as banking, insurance, accounting, healthcare, revenue cycle, or other document-intensive industries.

You will lead the evolution of Zentist’s RPA function (Python bots) as we scale automation across payer portals, insurance documents, payment workflows, claims processes, and internal operational systems. This role requires someone who can be hands-on technically while also building and leading a high-performing team in a fast-growing environment.
You should be comfortable balancing multiple priorities: designing new automation solutions, improving existing production deployments, reducing errors, increasing bot reliability, and helping the company adopt better technologies over time.
Responsibilities
Technical Leadership

  • Lead the design, development, deployment, and optimization of large-scale solutions across Zentist’s engineering and operational workflows.
  • Architect reliable automation systems for document-heavy and process-driven workflows involving portals, files, forms, queues, exceptions, and downstream systems.
  • Define engineering standards for development, testing, deployment, monitoring, documentation, and change management.
  • Partner with engineering, product, operations, and implementation teams to translate complex business processes into scalable automation solutions.
  • It will be good if you can evaluate and work with RPA technologies such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Automate, Robocorp, browser automation frameworks, and other international or open-source alternatives.

Production Reliability & Error Optimization

  • Own the reliability, stability, and scalability of RPA deployments in production.
  • Identify, classify, and reduce automation failures, bot errors, manual exceptions, and process bottlenecks.
  • Build strong observability around bot performance, error rates, retries, throughput, and exception handling.
  • Improve existing automations for speed, maintainability, accuracy, and reduced operational dependency.
  • Establish repeatable processes for root-cause analysis, incident reviews, and continuous automation improvement.

Team Leadership & Management

  • Lead, mentor, and help grow a fast-scaling engineering team.
  • Manage competing priorities across new automation development, production support, optimization, and modernization.
  • Create team operating rhythms around planning, execution, quality tracking, production support, and technical reviews.
  • Help hire, onboard, and develop strong RPA engineers and python developers.
  • Build a culture of ownership, urgency, reliability, and continuous improvement.

Technology Evolution

  • Identify where Zentist shoul