Overview

Join EPAM as a hands-on Salesforce Functional Engineer to identify process inefficiencies, translate business needs into scalable Salesforce solutions and drive end-to-end improvements across the platform.

You will combine Salesforce functional expertise with technical awareness, stakeholder management capabilities and the ability to independently drive initiatives from discovery through go-live. This is more than a pure development role; you will review Apex and Lightning Web Component (LWC) logic, understand system impacts and collaborate closely with development teams to recommend improvements.

Responsibilities

  • Partner closely with business stakeholders to identify operational pain points, process gaps and platform inefficiencies across Salesforce environments
  • Conduct Salesforce health audits and recommend scalable improvements related to automation, data structure, usability, governance and technical debt reduction
  • Gather, analyze and translate business requirements into actionable user stories, functional specifications and solution designs
  • Configure and optimize Salesforce declarative solutions including Flows, Validation Rules, Permission Sets, Page Layouts, Reports, Dashboards and Object Relationships
  • Collaborate with Salesforce developers and technical teams to review solution approaches, understand custom logic impacts and recommend functional or technical improvements
  • Drive functional initiatives from discovery and solutioning through UAT, deployment, hypercare and post-production support
  • Manage stakeholder expectations by balancing business priorities, technical constraints, platform scalability and delivery timelines.
  • Maintain solution documentation, process flows, governance standards and best practices to support long-term platform stability and adoption

Requirements

  • Proven experience in Salesforce functional consulting, platform administration, techno-functional delivery or related CRM transformation roles
  • Strong hands-on experience with Salesforce declarative capabilities including Flow Builder, Validation Rules, Security & Permissions, Reports, Dashboards and Data Modeling
  • Comprehensive understanding of Salesforce platform architecture, declarative versus customization approaches and development concepts including Apex, Triggers and Lightning Web Components (LWC)
  • Demonstrated ability to read and understand Apex or LWC implementations, assess system impact and provide technical improvement recommendations
  • Track record of successfully gathering business requirements, conducting stakeholder workshops and translating business processes into actionable Salesforce solutions
  • Experience working within Agile, hybrid or iterative delivery environments with exposure to backlog coordination and cross-functional collaboration
  • Exceptional stakeholder communication skills with the ability to explain complex technical concepts to non-technical audiences
  • Demonstrated problem-solving mindset with the ability to proactively identify root causes and recommend practical, scalable solutions

Nice to have

  • Experience with Salesforce CPQ, DocuSign CLM or quote-to-cash processes
  • Active Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Business Analyst or Platform App Builder
  • Exposure to enterprise governance, integration projects, data compliance or multi-cloud Salesforce environments

Malaysia

  • By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.

  • Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters

  • You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

  • We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey

  • At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

[epamgdo] Malaysia (About EPAM)

Life at EPAM

  • EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
  • We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients