We are looking for an experienced ORM Team Lead / Senior ORM Specialist for a full-scale reputation management role in the financial & trading niche. This vacancy is open for Russian-speaking candidates with a good command of English for work on international platforms.

Responsibilities:

  • Develop and manage a complete ORM strategy: monitoring, response management, and proactive reputation building
  • Lead and coordinate a team of ORM specialists: task management, prioritisation, quality control, and feedback
  • Build internal processes from scratch: SOPs, response templates, communication standards, and guidelines
  • Coordinate with PR, SMM, support, legal, and SEO teams to maintain a unified brand voice
  • Monitor brand mentions across social media, forums, review platforms, media outlets, Reddit, Twitter/X, and other external communities
  • Handle negative reviews, crisis communications, and reputation attacks
  • Work with SERM: manage branded search results, promote positive content, and suppress harmful search visibility
  • Prepare reports on sentiment trends, threats, and reputation performance

Requirements:

  • 3+ years of experience in ORM / reputation management
  • Experience as a Team Lead or Senior ORM specialist
  • Strong understanding of the financial/trading niche and reputational risks
  • Hands-on experience with SERM and review platforms
  • Experience with Brand Analytics, YouScan, Mention, Medialog, or similar tools
  • Experience building internal processes and documentation
  • Strong crisis communication and negative review handling skills
  • Fluent Russian and good written English (B2 minimum)
  • Systematic thinking, stress resilience, and decision-making under pressure
  • Strong leadership and communication skills

We offer:

  • Official employment in accordance with local labor legislation
  • Visa and relocation support for employees and their family members
  • Flexible working hours and occasional remote work options
  • Office perks such as meals, snacks, and seasonal fruit
  • A comfortable office environment in a convenient location
  • Corporate sports and community activities