We are a committed team of like-minded people who believe in the product we are building and the vision behind it. DigitalGenius is looking for a Solutions Engineer to work in post-sales, partnering closely with Product and Customer Success Managers to design, implement, and optimize AI-driven customer service solutions for our clients.

Requirements

  • Translate business requirements into scalable technical solutions on the DigitalGenius platform
  • Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases
  • Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.)
  • Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies
  • Lead new use case implementation projects
  • Ensure timely, high-quality launches with measurable automation impact
  • Troubleshoot complex technical challenges across systems, data, and AI behavior
  • Partner with CSMs to align technical delivery with customer outcomes and ROI
  • Advise customers on best practices, scalability, AI strategy, and optimization
  • Support strategic expansions, new channels, and advanced use cases
  • Provide structured feedback to Product based on what you see in real implementations
  • Identify feature and AI capability gaps and contribute to roadmap discussions
  • Participate in beta testing, model evaluations, and product validation initiatives
  • Continuously improve automation performance, resolution rates, and AI accuracy
  • Proactively identify opportunities for process improvements — both for customers and internally
  • Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices
  • Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better

Benefits

  • Competitive Salary
  • Generous vacation time (25 days)
  • Environment to develop your skills without bureaucracy or red tape
  • Monthly fitness stipend of $210 (Lifestyle wallet) from day 1
  • Ongoing subscription to Mental Health Support Platform
  • Paid Claude subscription — because we want you using the best AI tools every day
  • Learning budget to invest in courses, books, conferences, and certifications