****THIS IS A REMOTE POSITION ONLY****

****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO HR@ALIA.SERVICES ****

WHO WE ARE:

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.

WHAT DO WE PROVIDE?

  • Full-time positions with the potential for overtime
  • 100% remote jobs
  • Competitive compensation package.
  • An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
  • 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
  • Opportunities for cross-functional development

About the Role

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for an Offshore Customer Support Specialist to join the Support team. This role involves working 9-hour shifts and supporting our global customers.

What You’ll Do

  • Support customers in using the clients platform effectively
  • Respond to support requests via email, chat, calls, or portal
  • Troubleshoot issues or escalate when needed
  • Keep customers informed and updated
  • Identify and report bugs to internal teams
  • Follow up on issues to ensure resolution
  • Collaborate with Customer Success and Implementation teams
  • Help improve our Help Center and internal resources

What We’re Looking For

  • At least 2 years of experience in Customer Support (SaaS or technical support preferred)
  • Strong communication skills in English and French (Spanish or Italian is a plus)
  • Experience handling customer calls and support tickets
  • Comfortable working with technical issues and troubleshooting
  • Strong problem-solving and analytical skills
  • Good teamwork and organization skills
  • Experience supporting US customers or handling escalations is a plus
  • Familiarity with tools like Zendesk is a plus
  • Basic Excel skills (VLOOKUP, data analysis)
  • Interest in technology and mobile troubleshooting