Job Description
The Product Owner is responsible for defining, managing, and delivering internal product and process requirements that enable and optimize the company’s daily operations. The role ensures a transparent, structured, and prioritized product backlog while maintaining strong alignment with all internal stakeholders. This position works at the intersection of product ownership, business analysis, and operational support—guiding internal applications and tooling through discovery, development, integration, adoption, and ongoing lifecycle improvement.

Primary Client: Internal functions, business process owners, and end users relying on internal applications and tooling to run operational processes effectively.

Responsibilities:

Requirements discovery, business analysis & validation

  • Facilitate Discovery Workshops to analyze current processes (AS-IS) and define optimized future processes (TO-BE) across business domains.
  • Apply diverse requirements-elicitation techniques to capture, structure, and validate functional, non-functional, and process-related requirements.
  • Evaluate business needs against existing products, internal tools, and market solutions to determine the optimal approach (reuse, configure, or build).
  • Document detailed process flows, user journeys, and system interactions to support product and operational decision-making

Backlog management, prioritization & roadmapping

  • Define, maintain, and prioritize a comprehensive product backlog that reflects business priorities, risk, dependencies, and operational constraints.
  • Build and manage product roadmaps aligning business objectives, application evolution, and delivery planning.
  • Drive decision-making using value, impact, cost-of-delay, and process-criticality considerations.

Feature planning, solution definition & supplier collaboration

  • Translate complex requirements into clear user stories, acceptance criteria, and test scenarios.
  • Ensure alignment of internal solutions with the broader tooling ecosystem and operational processes.
  • When engaging external solution providers, prepare detailed requirement packages and validate delivered configurations against expected outcomes.

Stakeholder collaboration, change enablement & adoption

  • Collaborate closely with internal stakeholders, business process owners, and users to ensure clarity, alignment, and adoption of new capabilities.
  • Organize UAT cycles, facilitate validation sessions, and consolidate findings into actionable improvement items.
  • Lead change enablement activities: documentation, tutorials, training, communication, and adoption tracking.
  • Act as the primary contact for internal users, ensuring structured support and clear communication throughout the product lifecycle.

Operational support & process optimization

  • Provide continuous application support, investigate issues, coordinate fixes, and ensure sustainable long-term use of the tools.
  • Analyze recurring issues or gaps and translate them into improvement requests or product enhancements.
  • Ensure all product and process artefacts are kept accurate and up to date within the internal governance framework.

    Qualifications
  • 4+ years in Product Ownership and/or Business Analysis, with a proven record of delivering internal tools or enterprise solutions and experienced with context switching roles;
  • Demonstrated experience leading discovery, defining business processes, and managing complex internal stakeholder environments.
  • Strong background in evaluating solution alternatives (existing tools vs. new development) and making recommendations based on value, cost, and feasibility.
  • Proven ability to autonomously translate complex business and process requirements into well-structured user stories, acceptance criteria, and delivery milestones.
  • Experience managing UAT cycles, coordinating stakeholders, and driving adoption across diverse user groups.
  • Strong operational mindset with experience supporting applications post-deployment, managing user inquiries, and driving continuous improvement.

At Accesa:

We nurture genuine connections, encourage an active lifestyle, and support the development of a healthy mindset. Our benefits programme is inspired by Maslow’s hierarchy of needs and is designed to prioritise your overall wellbeing.

To live a wholesome experience inside and outside our offices, we need to take care of our overall wellbeing, from the physical aspect to creating a healthy work-life fusion and looking at learning as a lifelong journey and a shared responsibility between our people and our organisation.

  • Physical Wellbeing: Our wellbeing program includes medical insurance, In-house fitness trainer available remotely and 1 on 1 remote sessions with our Sports and Health Coach focused on nutrition counselling and tailored training plans.

  • Work-Life Fusion - Start with at least 21 vacation days (based on seniority), and earn 1 extra day for each completed year of collaboration — up to 29 days — depending on your tenure in the company and/or industry. Enjoy the flexibility to work from both home and the office.

  • Growth opportunities: we focus on long-term learning programmes that develop both technical and non-technical skills incrementally. Together with your Career Coach you will discuss what are learning resources and platforms you can access in order to develop your skills.