paytech — a fast-growing fintech company is looking for an experienced Client Relationship Manager to become the main point of contact for live clients, ensuring smooth day-to-day cooperation and supporting client success.
Key Responsibilities:
- Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day.
- Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations.
- Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals.
- Handle client escalations, coordinating across technical, product, operations, and support teams to drive resolution.
- Identify and execute upsell and cross-sell opportunities with internal teams.
- Oversee billing and financial queries for each account, ensuring accuracy and timely payments.
- Advocate for client needs internally while balancing commercial and operational priorities.
Requirements:
- 2+ years of experience in the fintech sector; payment processing experience preferred.
- Fluent in English; Russian is a strong advantage.
- Strong background in fintech or payment gateways, with experience handling enterprise-level merchants.
- Strong communicator with excellent relationship management and consultative skills.
- Commercially aware and able to spot growth opportunities.
- Organised, detail-oriented, and strong problem-solving capabilities.
- Proficiency in CRM tools and data analytics.
- Willingness to travel as needed.
Conditions & Benefits:
- Hybrid role with a cozy Limassol office (coffee, snacks, drinks and PS5).
- Lunch allowance and partial SportBenefit coverage.
- Private medical insurance after probation.
- Full work-permit support.
- Fast-growing, founder-led environment with high ownership and exposure to a global payments ecosystem.