Role: Technical Support Agent

Location: Remote

Company: IREV

About the role:
We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

Job responsibilities:

  • Communicate with B2B clients via Front APP and assist them in finding solutions.
  • Help the client find the optimal solution for their business.
  • Work with our REST API to solve requests related to integration.
  • Analyze situations and build logical chains.
  • Stay calm and professional in challenging conversations.
  • Stay within tone of voice and KPIs: Average first response time < 3 min; Average response time < 4 min; Customer satisfaction rate > 96%.

Job requirements:

  • 1 year+ of experience in customer service or client management.
  • English B2+ level or higher (both written and spoken).
  • Resilience and the ability to remain friendly under pressure.
  • Strong analytical thinking and attention to detail.

Nice-to-have advantages:

  • Experience working in the B2B service.
  • Understanding and hands-on experience with REST APIs.
  • Knowledge of affiliate marketing principles and market specifics.

Benefits:

  • Opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company.
  • Fully remote.
  • Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).
  • Competitive salary based on experience and skills.
  • Ability to grow with the company within a transparent Grade System.
  • 21 working days of vacation per year.
  • 7 paid sick leaves annually, no doctor’s note required.
  • An inclusive and adaptable team culture.
  • 14 flexible holidays per year.
  • Teambuildings and happy hours.