Paytech — a fast-growing fintech company — is looking for an experienced Client Relationship Manager to be the main point of contact for live clients, ensuring smooth day-to-day cooperation and client success.
Key Responsibilities:
- Own and nurture long-term relationships with a portfolio of live clients as their primary point of contact.
- Develop deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations.
- Lead regular business reviews and strategic meetings with clients; track performance and gather feedback.
- Handle client escalations, coordinating across technical, product, operations, and support teams to drive resolution.
- Identify and execute upsell and cross-sell opportunities with internal teams.
- Oversee billing and financial queries for accounts, ensuring accuracy and timely payments.
- Advocate for client needs internally while balancing commercial and operational priorities.
Requirements:
- 2+ years of experience in the fintech sector; payment processing experience preferred.
- Fluent in English; Russian is a strong advantage.
- Strong background in fintech or payment gateways, with experience handling enterprise-level merchants.
- Excellent relationship management, consultative skills, commercial awareness, organisation, and problem-solving.
- Proficiency in CRM tools and data analytics.
- Willingness to travel as needed.
What we offer:
- Fast-growing, founder-led environment with high ownership and impact.
- Exposure to a complex, global payments ecosystem and cross-functional collaboration.
- Cozy Limassol office (coffee, snacks, drinks, PS5), lunch allowance, partial SportBenefit coverage.
- Private medical insurance after probation and full work-permit support.