Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Technical Support Engineer, you'll own technical resolution end-to-end and build leverage by creating runbooks, auto-routing, and observability access for the Support team.
Requirements
- 1+ year of technical support at a SaaS company
- Technical skills: REST APIs, webhooks, auth flows, JSON, HTTP protocols, JavaScript, production systems, logs analysis, monitoring tools
- AI/LLM expertise: LLMs, prompt engineering, AI model integration, AI APIs (OpenAI, Anthropic, etc.)
- Customer-facing skills: written and verbal English, explaining complex technical issues to non-technical stakeholders, building trust with customers
- Built for startup pace: comfortable in ambiguity, creating structure, the leverage mindset, coaching or training non-technical teammates
Benefits
- Great salary
- Opportunity for equity or stock grants
- Learning budget
- Meaningful impact
- Globally distributed team working at the bleeding edge of CX and AI
- Opportunity to tackle unsolved problems and redefine how customer experience will look like in the next decades