Overview

Join EPAM Malaysia as a Senior Application Support Engineer. Bridging support and software engineering, you will focus on deep technical troubleshooting, root-cause analysis and issue resolution. Work closely with cross-functional teams to investigate system behavior, analyze application logic, troubleshoot APIs and drive operational stability across business-critical systems.

Responsibilities

  • Provide Level 2 and Level 2.5 application support for enterprise production systems
  • Investigate, troubleshoot and resolve complex technical issues independently
  • Analyze Java and object-oriented code to understand application behavior and identify root causes
  • Troubleshoot APIs by analyzing requests, responses, parameters and integration flows
  • Execute SQL queries and controlled data fixes within relational databases using established safeguards
  • Trace issues across distributed systems using logs, monitoring and observability tools
  • Contribute to technical documentation, standard operating procedures and knowledge base improvements
  • Participate in Agile and Scrum ceremonies, including daily standups and sprint reviews

Requirements

  • Proven experience in application support, production support or technical support engineering
  • Strong ability to read and analyze Java or object-oriented code for debugging
  • Hands-on experience troubleshooting APIs and complex integrations
  • Strong background in SQL database management with PostgreSQL, MySQL or Microsoft SQL Server
  • Demonstrated ability to work with logs, monitoring tools and observability platforms
  • History of success in analytical thinking and root-cause investigations
  • Confidence working independently to troubleshoot legacy or complex system environments
  • Bachelor’s degree in Computer Science, Information Technology or a related technical discipline

Nice to have

  • Background in software engineering or post-release production support
  • Exposure to Datadog or similar observability platforms
  • Experience working in an Agile or Scrum environment

Malaysia

  • By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.

  • Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters

  • You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

  • We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey

  • At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

[epamgdo] Malaysia (About EPAM)

Life at EPAM

  • EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
  • We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients