We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers.
Requirements
- 10+ years of customer service leadership or team management experience
- Experience managing offshore or distributed customer support teams
- Strong spoken and written English communication skills
- Experience using customer service software, ticketing systems, and VOIP platforms
- Strong coaching, onboarding, and performance management experience
Benefits
- No benefits specified