Unlimit is looking for a Client Operations Manager to serve as a primary contact for clients, managing day-to-day payment and account activities, assisting with operational requests, resolving issues and coordinating with internal teams to ensure smooth service.
Key responsibilities:
- Act as an operational point of contact for clients, supporting day-to-day payment, card and account operations including wire transfers through global payment systems, FX-related inquiries and account access matters.
- Assist clients with operational and banking documentation requests (reference letters and other documents).
- Coordinate with internal departments and technical teams to investigate and resolve complex client cases.
- Identify recurring operational issues and contribute to process improvements, automation initiatives and enhancement of client experience and operational efficiency.
Qualifications:
- University degree or equivalent in Economics, Business Administration or relevant field.
- Experience in customer support, ideally in banking or corporate services.
- Native or professional fluency in English.
- Developed communication skills; customer service-oriented, professional and resourceful.
- Flexible and adaptable mindset in a fast-paced environment.