Fintech company in Cyprus is hiring an AI Engineer to develop and scale voice and chat AI solutions for real customer data and call center automation.
Requirements:
- Experience with LLMs (OpenAI, Claude, LLaMA or similar)
- Hands-on experience building RAG systems (knowledge bases, embeddings, retrieval)
- Proven experience delivering AI solutions to production
- Strong Python skills (FastAPI, async, API integrations)
- Experience integrating AI with databases (PostgreSQL)
- Experience working with message queues (RabbitMQ)
- Understanding of real-time system design and high-load systems
- Experience with ASR (speech-to-text) and TTS (text-to-speech)
- Understanding of voice/chat AI pipeline architecture
- Experience with APIs and microservices architecture
- 3+ years of relevant experience
- Ability to work with business logic and real customer data
Nice to have:
- Experience building voice bots (inbound / outbound)
- Background in call centers / fintech / collections
- Experience with WebRTC / streaming
- Docker / Kubernetes
- Experience in call analysis (agent performance evaluation, script compliance)
Responsibilities:
- Develop AI chat solutions working with real customer data (CRM, history, statuses)
- Build RAG systems based on internal knowledge bases
- Develop voice AI bots (inbound and outbound calls)
- Integrate AI with internal systems (CRM, ERP, APIs)
- Implement dialogue logic based on business scripts and protocols
- Analyze calls: transcription, quality assessment, deviation detection
- Automate call center operations and improve agent efficiency
- Optimize latency and stability of AI solutions in real-time environments
- Work with large-scale data (calls, chats, customer history)
- Build and scale internal AI services and collaborate with backend and DevOps teams