Scylla is looking for a Technical Support Engineer with a DevOps focus to configure and troubleshoot the product and resolve customers' technical issues. The role acts as a liaison between customers and internal teams and requires the ability to work in complex networking environments.
Responsibilities:
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Act as liaison between sales, customer success and customers to address problems
- Troubleshoot and configure software and hardware
Qualifications:
- 2+ years of technical support experience
- Customer-service oriented
- Strong written and verbal communication and troubleshooting skills