We are a people-first solutions integrator focused on unlocking the power of people and technology to drive transformation. As a Senior Manager of IT Service Delivery, you will lead the day-to-day delivery and continuous improvement of internal IT services that enable teammates to do their best work.
Requirements
- 5+ years of experience in IT service delivery, IT operations, or service management in an enterprise environment
- Hands-on experience with ITSM tools and workflows with ServiceNow required
- Strong working knowledge of ITIL practices with experience driving governance and continuous improvement
- Experience supporting End-user Computing and workplace technologies including Windows and macOS environments
- Familiarity with collaboration platforms such as Microsoft 365, Teams, Slack, Zoom, or Google Workspace
- Strong communication skills with the ability to provide clear and effective service communications
- Ability to participate in on-call rotations including occasional after-hours support for major incidents
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
- Access to 11 thriving and diverse Teammate Resource Groups