Overview

We're looking for an Engagement & Delivery Manager to join our team in Guernsey in a hybrid working mode. In this role, you will drive the successful delivery of complex technology projects while serving as a trusted advisor to clients. You will have a significant impact on shaping client strategies, ensuring seamless execution, and fostering long-term partnerships that enable digital transformation.

Responsibilities

  • Serve as the primary point of contact for clients, ensuring strong relationships and stakeholder alignment
  • Manage the successful delivery of complex technology programs to achieve quality and performance objectives
  • Drive business growth by identifying and pursuing new opportunities within client accounts
  • Collaborate with global teams to leverage best practices and ensure consistent delivery standards
  • Oversee project budgets, resources, and risk management to maintain efficiency and profitability
  • Conduct workshops, client presentations, and regular status meetings to ensure transparency and engagement
  • Support proposal creation, contract negotiations, and onboarding for new projects
  • Track and report delivery progress, proactively addressing challenges and mitigating risks
  • Mentor and guide team members to foster excellence and continuous improvement

Requirements

  • Proven experience in client engagement, business development, and technology delivery management
  • Prior experience in the Public/Government sector working with senior stakeholders
  • Strong track record of managing complex projects and maintaining client satisfaction
  • Knowledge of technology solutions implementation and integration with business processes
  • Familiarity with AI solutions or demonstrated commitment to adopting emerging technologies
  • Excellent communication, negotiation, and presentation skills
  • Willingness and ability to work onsite in Guernsey and travel as needed
  • Hands-on experience with Agile, Scrum, or similar delivery frameworks
  • Bachelor’s degree in business, Technology, or a related field; advanced degree is an advantage

Nice to have

  • Project management certifications such as PMP, PRINCE2, or SAFe
  • Understanding of cloud technologies and digital transformation projects