DT Pro is seeking experienced UX Designer to support specific customer experience initiatives. This role focuses on designing complex, task-based, and business-oriented experiences for both customers and internal users.
The work is execution-focused and delivery-oriented. Designers will partner with a collaborative team of Journey Owners, Product, Technology, and Business stakeholders to translate funded initiatives into implementation-ready UX solutions. This is a fast-paced engagement with multiple initiatives moving forward at once. The role requires comfort balancing more than one project at a time and working within ambitious timelines.
This role is not focused on marketing websites, campaign pages, or visual branding work.
Responsibilities:
- Design complex, multi-step user flows and workflows that support real business tasks.
- Translate approved opportunities into clear UX solutions.
- Create user flows, wireframes, prototypes, and high-fidelity designs.
- Apply existing design systems, standardized components, and established design patterns.
- Ensure UX solutions align with usability, consistency, accessibility, and scalability standards.
- Collaborate with cross-functional teams to ensure designs are feasible and implementation-ready.
- Produce clear design documentation and specifications to support development handoff.
- Participate in design reviews and iterate based on stakeholder and delivery feedback.
- Design within enterprise constraints such as policy rules, process dependencies, data, and system limitations.
- 5+ years of experience as a UX Designer working on digital products, platforms, or applications.
- Demonstrated experience designing complex, task-based, or workflow-driven experiences.
- Strong collaboration and communication skills in cross-functional, enterprise environments.
- Experience designing for customers and business users.
- Strong experience using existing design systems and incorporating standardized UI components and patterns.
- Ability to balance consistency with usability when working within established frameworks.
- Proficiency with Figma.
- Experience working with customer journey maps or service design artifacts.
- Experience in regulated, operational, or enterprise-scale environments.
- Familiarity with work tied to phased delivery.
- Experience supporting internal tools or operational systems.
- This role is not focused on marketing or promotional websites.
- This role is not primarily visual, brand, or content-driven design.
- Designers whose experience is limited to campaign sites, brochure-style websites, or marketing design may not be a strong fit.
The compensation range for this role: $60.00 - $70.00 hourly
More about DT Professional Services:
We’re looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services, we offer insurance benefits that include medical, dental, and vision coverage, life insurance, long & short-term disability, 401(k) retirement plans (with employer match), tuition & certificate reimbursement, along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!
DT Professional Services is a HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013, we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development, project & program management, mobile & cloud computing services.
Our Mission is to provide cutting-edge, customer-oriented technology solutions that maximize value, drive engagement, and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration, career growth and building lasting relationships with our employees.