We are hiring a QA & Training Supervisor to lead quality and performance across our Patient Concierge team. This role requires a proven experience in a high-volume customer service environment, strong QA and coaching skills, and bilingual proficiency in English and Spanish.
Requirements
- Proven experience in a high-volume customer service or call center environment
- Strong background in QA, coaching, or training roles
- Bilingual: Fluent in English and Spanish (written and verbal)
- Excellent communication skills
- Strong organizational skills
- Ability to deliver feedback confidently
- Detail-oriented
- Proactive and self-managed
- Calm under pressure
- Focused on building a high-performance culture