Overview:

SOFTSWISS is looking for an Engineering Manager to lead a service-oriented infrastructure team (Systems Engineers / DevOps) responsible for the reliability, scalability, and efficiency of the company’s infrastructure.

Purpose of the role:

This role combines strong people management with technical leadership. You will drive team development, improve engineering processes, and contribute to architectural decisions in a high-load, distributed environment.

Key responsibilities:

People Management:

  • Lead and manage a team of DevOps and Systems Engineers

  • Manage Tech/Team Leads (4–6 reports)

  • Hire, onboard, develop, and retain engineers

  • Conduct performance reviews and support career growth

  • Build a strong engineering culture with high ownership

  • Handle team dynamics, motivation, and conflict resolution

    Delivery & Process:

  • Own and prioritize the infrastructure backlog and roadmap

  • Ensure timely and high-quality delivery of infrastructure initiatives

  • Improve engineering and operational processes (CI/CD, release flow, change management)

  • Collaborate with product and engineering teams

  • Manage team capacity and workload distribution

  • Contribute to architecture decisions and ensure high-quality implementation

  • Drive infrastructure evolution focusing on scalability, reliability, and performance

  • Promote best practices (IaC, GitOps, observability)

  • Maintain a high technical bar across the team

  • Mentor and develop Tech Leads and Senior Engineers

    Reliability & Operations:

  • Own incident management processes and postmortems

  • Improve monitoring, alerting, and observability

  • Increase system resilience and fault tolerance

    Cost & Efficiency:

  • Optimize infrastructure costs

  • Ensure efficient resource utilization

Tech Stack

Container orchestration: Kubernetes
Infrastructure as Code: Terraform, Pulumi
Cloud: Oracle Cloud Infrastructure, Cloudflare
Databases: PostgreSQL, ClickHouse, MongoDB, Redis
Messaging: Kafka
Observability: Prometheus, VictoriaMetrics, Grafana, ELK
CI/CD: GitLab CI
Security: HashiCorp Vault
Configuration Management: SaltStack

Required Experience:

Management Experience

  • Experience managing engineering teams through Tech/Team Leads (4–6+ reports)

  • Proven track record in hiring, evaluating, and developing engineers

  • Strong stakeholder management and prioritization skills

  • Experience driving delivery and execution

Technical Background

  • 5+ years of experience in infrastructure teams, including 3+ years in a managerial role

  • Solid understanding of distributed and high-load systems

  • Hands-on experience with Kubernetes and cloud infrastructure

  • Experience with Infrastructure as Code (Terraform or similar)

  • Understanding of observability and incident management practices

Modern Engineering Practices

  • Experience using AI tools (e.g., Claude Code, Codex, etc.)

  • Active use of AI in engineering and management workflows (automation, analysis, productivity improvement)

Process & Thinking

  • Experience building and improving engineering processes

  • Strong systems thinking and decision-making under uncertainty

  • Ability to balance technical depth with management responsibilities (~20/80)

Communication

  • English level: B1+ or higher

Nice to have:

  • Experience with multi-cloud or hybrid infrastructure

  • Background in high-load product environments

Our Benefits:

  • Full-time remote work opportunities and flexible working hours

  • Private insurance

  • Additional 1 Day Off per calendar year

  • Sports program compensation

  • Comprehensive Mental Health Programme

  • Free online English lessons with a native speaker

  • Generous referral program

  • Training, internal workshops, and participation in international professional conferences and corporate events.