Job Description Summary
Creates measurable business and customer value by defining and designing product, system, and service experiences grounded in human behavior, data, and business strategy. This role operates as a Design Strategist, shaping what problems to solve and why, while guiding solution direction across cross-functional teams.Leverages modern UX practices, including AI-assisted research, design generation, and insight synthesis, to accelerate decision-making and improve outcomes. Drives alignment between user needs, business objectives, and technical feasibility in complex, system-level environments.
Impacts the organization’s ability to deliver high-quality, outcome-driven products with speed and precision. Operates with moderate autonomy and requires strong judgment in ambiguous and high-stakes contexts.
Job Description
Roles and Responsibilities:
Design Strategy & Problem Framing
- Define and frame high-value customer and business problems using qualitative and quantitative research, analytics, and stakeholder input.
- Lead discovery efforts to uncover unmet needs, operational inefficiencies, and opportunity areas within complex systems (e.g., enterprise, industrial, or regulated environments).
- Translate insights into clear problem statements, success metrics, and outcome hypotheses.
AI-Enabled UX Practice
- Leverage AI tools (e.g., generative AI, research synthesis tools, design copilots) to:
- Accelerate user research analysis and insight generation
- Generate and iterate on early design concepts
- Improve productivity and reduce manual effort
- Guide responsible use of AI in UX workflows, ensuring outputs meet quality, safety, and usability standards.
- Continuously evaluate emerging AI-driven UX trends and integrate them into team practices.
Experience & System Design
- Define experience strategies and interaction models that align with product vision and system constraints.
- Design scalable, cohesive solutions across complex, multi-product ecosystems.
- Ensure designs meet usability, accessibility (WCAG), and industry standards (e.g., ISO 9241, ISO/IEC 25010) where applicable.
- Contribute to and evolve design systems, patterns, and governance frameworks.
Outcome-Driven Product Development
- Partner with Product Management and Engineering to shift from output-focused delivery to outcome-driven decision-making.
- Define and track UX success metrics (e.g., usability scores, adoption, task success, efficiency).
- Apply experimentation and validation techniques (e.g., usability testing, A/B testing, concept validation, UX measurement frameworks).
- Ensure solutions are validated before and after development through continuous feedback loops.
Cross-Functional Leadership
- Influence product and engineering strategy through evidence-based recommendations.
- Facilitate alignment across UX, Product, and Engineering on priorities, trade-offs, and solution direction.
- Communicate complex concepts clearly to diverse audiences, including executives and technical stakeholders.
- Mentor and guide other designers in strategic thinking, research, and AI-enabled workflows.
Decision-Making & Execution
- Use high levels of judgment to navigate ambiguity, assess risks, and make decisions with incomplete information.
- Synthesize inputs from multiple sources (research, analytics, stakeholder insights, domain expertise) to inform direction.
- Lead initiatives or projects with moderate complexity, ensuring alignment to business and customer outcomes.
Required Qualifications:
- This role requires significant experience in the Digital Technology & UX Interaction Design. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics:
Strategic & Analytical Thinking
- Strong ability to frame problems, define strategy, and connect UX efforts to business outcomes
- Experience using data, analytics, and research insights to inform decisions
AI & Modern UX Practice
- Familiarity with AI-assisted design and research tools and their application in UX workflows
- Understanding of human-AI interaction principles and ethical considerations
Leadership & Influence
- Strong communication and storytelling skills, with the ability to influence across functions
- Proven ability to lead programs, shape product direction, and drive alignment
Execution Excellence
- Demonstrated ability to design and deliver complex, system-level solutions
- Experience with design systems, UX measurement, and continuous validation practices
Collaboration & Adaptability
- Strong interpersonal skills with the ability to work across disciplines and organizational levels
- Ability to navigate ambiguity and drive clarity in evolving environments
Additional Information
Relocation Assistance Provided: No