Lido is hiring an IT Manager.
Requirements:
- 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- Experience managing or coordinating a support team, service desk, or internal IT function.
- Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
- Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
- Strong vendor management experience: procurement, renewals, performance management, and cost optimisation.
- Ability to manage multiple projects, prioritise effectively, and drive work through to completion.
- Strong communication and stakeholder management skills.
- Experience with IT policies, support documentation, process design, and operational reporting.
- Budget management, risk assessment, and mitigation experience.
- Bachelor’s degree in IT, Computer Science, or related field preferred; certifications such as ITIL or CompTIA A+ preferred.
- English level: B2+.
Conditions & Benefits:
- Remote contribution / fully remote.
- Competitive compensation.
- Flexible schedule.
- Support for education, including language and professional growth courses.
- Equipment and co-working reimbursement.
- Opportunities to attend overseas conferences and ecosystem events.