Essential Duties (include but not limited to)

  • Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  • LAN services(file, print, and core LAN resources)
  • WAN connectivity
  • Correct LANsegments / VLAN access (as directed)
  • Provide networkprinter/scanner connectivity support including:
  • Deviceconfiguration
  • IP addressing
  • Direct TCP/IPprinting/output setup
  • Provide warrantyand break/fix support for networked printers and scanners.
  • Create, change,and remove printer configurations and queues based on requests and SLArequirements.
  • Support wirelessconnectivity and end-user network troubleshooting (where applicable).
  • Provide onsite operational andtechnical support to Authorized Users, meeting specified SLAs.
  • Resolve incidents and problemsrelated to EUC equipment (desktops, laptops, monitors, peripherals).
  • Perform reactive troubleshootingto identify root causes, restore service quickly, and reduce repeat incidents.
  • Install, upgrade, configure,repair, and replace EUC hardware and associated peripherals.
  • Provide software break/fix,reinstallation, and remediation support for end users.
  • Support non-warranty assetreplacement and coordinate required parts/logistics where applicable.
  • Provide mobile device repair andmaintenance support (where within scope).

VIP & Executive Support

  • Provide VIP support for equipmentincluding (but not limited to):
  • Desktop and mobile devices
  • Display screens, video systems,docking stations
  • Communication devices
  • Direct-attached printers, localprinters, scanners
  • Wireless networking accessoriesand endpoints
  • Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  • LAN services(file, print, and core LAN resources)
  • WAN connectivity

Documentation, Communication &Reporting

  • Use the problemmanagement/ticketing database to track, update, and close tickets with completenotes.
  • Provide regular, accurate, andtimely feedback on customer requirements and onsite findings.
  • Maintain timely communication withsales, operations, and branch office personnel as required.
  • Communicate technical informationclearly to both technical and non-technical stakeholders.
  • Provide deskside support servicesas assigned.

Requirements

Experience

  • 4+ years of relevant onsite ITsupport experience (Desktop Support L2 / EUC / Network Support).
  • Technical Skills
  • Strong Windows desktop supportexperience, including:
  • Installing, upgrading, andmigrating to Windows 11
  • Deploying Windows 11 in enterpriseenvironments
  • Monitoring and maintaining Windows10 endpoints
  • Configuring hardware, drivers, andenterprise applications

Imaging and migration tools:

  • Imaging: Ghost, MDT (orequivalent)
  • Backup/Migration: USMT (orequivalent)
  • Solid troubleshooting in:
  • Network connectivity, Laptops,desktops, Printers/scanners (local and network), queue creation, TCP/IPprinting

Language

Able to communicate effectively inEnglish + local language (written and spoken), minimum B2.