Overview

We are looking for a Senior Solution Architect (Salesforce + eCommerce) to take ownership of the architectural vision across CRM/CX and Digital channels, anchored by Salesforce as the central platform. You will be responsible for crafting a unified, future-ready architecture that connects products and systems throughout the customer-facing landscape.

Responsibilities

  • Craft comprehensive CX blueprints covering Salesforce CRM alongside Digital channels such as eCommerce and portals
  • Convert key business functions like sales planning, pricing and customer data management into well-aligned platform solutions
  • Engineer fluid omnichannel experiences supported by solid architectural underpinnings
  • Outline integration approaches that link CRM, eCommerce, Order Management together with Pricing & analytics layers
  • Perform thorough fit-gap evaluations against the current technology stack
  • Lead the structuring of product taxonomies, weighing global consistency against regional variations
  • Work alongside the Enterprise Architect to formalize integration models (API-led, event-driven) and the overall target architecture blueprint
  • Safeguard scalable design principles that accommodate multiple regions and markets

Requirements

  • 3+ years of professional experience working as a Solution Architect
  • Strong command over Salesforce Sales Cloud and Service Cloud
  • Hands-on background with eCommerce technologies such as SAP Commerce, Adobe and commercetools
  • Confident understanding of omnichannel journeys and broader CX landscapes
  • Demonstrated success delivering complex enterprise integrations leveraging APIs and middleware tools
  • Skill in shaping resilient, scalable architectures that operate across multiple platforms

Nice to have

  • Practical involvement with composable or headless architecture models
  • Participation in international template rollout programs
  • Working knowledge of customer journey design and UX principles
  • Familiarity with the pricing, loyalty or customer data spaces

[GTS] Benefits (generic, except India)

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn