Overview

We are seeking an experienced SAP C4C Architect to design and oversee end-to-end architecture, integration, and technical delivery of SAP Cloud for Customer (C4C) solutions. This role requires a deep understanding of SAP CX capabilities, strong technical skills, and the ability to translate complex business requirements into scalable, maintainable system designs that align with the overall enterprise landscape.

Responsibilities

  • Lead the architectural design and implementation of SAP C4C (Sales Cloud, Service Cloud) solutions
  • Define solution architecture, integration strategy and technical design in alignment with enterprise systems (S/4HANA, SAP CRM, SAP FSM, SAP BTP, middleware, third-party apps)
  • Collaborate with business stakeholders and project managers to translate functional requirements into technical solutions
  • Oversee and review development activities, including custom logic, UI enhancements and extension fields
  • Design and implement integrations using SAP CPI, web services (OData, SOAP) and APIs
  • Ensure system performance, scalability and adherence to SAP best practices ("clean core" and extensibility principles)
  • Provide technical guidance, mentoring and architectural governance throughout the project lifecycle
  • Stay current with the SAP CX roadmap, innovations and integration patterns across the SAP ecosystem

Requirements

  • 7+ years of experience with SAP Cloud for Customer (Sales Cloud / Service Cloud)
  • Proven background in designing complex SAP C4C landscapes with strong integration components
  • Knowledge of SAP CPI capabilities and related integration frameworks
  • Understanding of S/4HANA processes and data models relevant to customer engagement scenarios
  • Hands-on experience with OData services, system configuration, data migration and performance optimization
  • Capability to produce architecture documentation, data flow diagrams and integration designs
  • Strong analytical, communication and client-facing skills
  • Advanced proficiency in English (C1)

Nice to have

  • SAP Certified Application Associate – SAP Cloud for Customer
  • Exposure to SAP CX portfolio (Marketing Cloud, Emarsys, Commerce Cloud)
  • Familiarity with modern integration practices (REST APIs, event-driven architecture)
  • Experience in agile methodologies and SAP Activate framework
  • Background in software engineering, system integration or cloud development

[GTS] Benefits (generic, except India)

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn