At CRH Talento en IT, we are looking for a Microsoft Dynamics Administrator for a 12 month contract project.

Location: 100% Remote (anywhere in Mexico)

Qualifications we are looking for:

  • 3+ years Dynamics experience in customer support required
  • Experience with Dynamics application architecture, designing and building custom workflows
  • Experience with Microsoft Power Apps Platform and Flow
  • Functional and/or Technical Certifications as deemed appropriate for specialization
  • Third party integration experience
  • Understands ERP best practices
  • Experience building Dynamics automations
  • Expert level in Microsoft Excel (data functions, pivot tables, etc.)
  • Ability to multitask and meet multiple competing deadlines
  • Excellent written and verbal presentation skills
  • Great communication skills and ability to work across different teams
  • Experienced in standardizing processes, strong organizational skills
  • Basic understanding of accounting principles
  • Strong understanding of relational database

Job duties

  • Build and deploy solution design according to project timeline
  • Write test plans and perform system validation test for new release previews and customizations
  • Build custom records, fields, and transactions, saved searches, dashboards,roles and permissions according to best practices
  • Work with business and technical personnel to provide application architecture, design, configuration, and support withrespect to Microsoft Dynamics 365 platform for Customer Service
  • Serve as a Subject Matter Expert (SME) within all aspects of Dynamics including technical requirements, system configuration, user requirements, and system upgrades
  • Work collaboratively within the team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g.,Sandbox/DEV/QA/UAT/PROD).
  • Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
  • Lead and/or participate in analysis sessions with functional superusers/ business analyst to determine application requirements for new implementations, and facilitate workshops to demonstrate proof of concepts
  • Extend the capability of the application through creation of new entities, forms, workflows, and reports
  • Create applicable system-related documentation, including design specifications, application tes plans, test cases and system admin guides for Dynamics 365
  • Participate as the Dynamics SME representing solutions design for systems related to Dynamics 365
  • Document system business flows and assist in building training material for new process designs
  • Train other team members in Dynamics 365 best practices
  • Provide guidance to the data management team to build integrations related to Dynamics data
  • Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
  • Work closely with functional teams to ensure business systems implementations are supported
  • Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem