Duties:

  • Engage with local teams and telecom operators to identify business challenges and opportunities based on customer feedback and market data (e.g., financial reports, Ookla reports, and industry research);
  • Analyze customers’ explicit and implicit requirements to identify market opportunities and key accounts with high business potential;
  • Conduct competitive benchmarking against other vendors in the market and prepare comprehensive analysis and recommendation reports;
  • Identify opportunities to enhance service offerings and improve market competitiveness.
  • Act as a key point of contact for customers, understanding business and service requirements and providing appropriate solutions;
  • Lead the end-to-end product strategy for telecom service solutions, adapting global offerings to regional business, compliance, and technical requirements;
  • Develop customized solutions based on operators’ business and operational needs;
  • Deliver technical presentations and communicate solution value to stakeholders at different organizational levels to support sales objectives.
  • Support bidding projects by preparing RFP responses, technical proposals, executive summaries, Statements of Compliance (SOC), and other required documentation;
  • Coordinate, manage, and follow up on bidding project deliverables to ensure timely completion;
  • Prepare solution costing, pricing, Bills of Quantities (BOQ), and commercial inputs as part of the overall offering;
  • Collaborate with internal teams to ensure the quality and competitiveness of proposed solutions.

Requirements:

  • Bachelor’s degree in Telecommunications, Information Technology, Engineering, or a related field;
  • Minimum 8+ years of experience in Customer Experience Management (CEM), Business Support Systems (BSS), or Digital Transformation solutions within the telecommunications industry;
  • Proven track record of successfully delivering or launching CEM and/or BSS solutions in Central Asia;
  • Strong understanding of telecommunications service solutions, including CEM, BSS, and digital transformation platforms;
  • Proficiency in project management methodologies, tools, reporting, and documentation preparation;
  • Ability to analyze market trends, customer requirements, and competitive landscapes to develop compelling service offerings;
  • Strong analytical and problem-solving skills to address technical, commercial, and operational challenges;
  • Excellent communication and presentation skills, with the ability to engage effectively with customers and senior stakeholders;
  • Strong interpersonal skills with the ability to collaborate across cross-functional teams and global organizations;
  • Knowledge of pricing strategies, cost management, business case development, and ROI analysis;
  • Ability to manage multiple projects and priorities in a dynamic business environment;
  • Willingness to travel domestically and internationally as required.
  • Fluency in Russian is mandatory;
  • Good command of English is required.

Work Conditions:

  • Work in the Tashkent office, near Oybek metro station.
  • Working hours: 9: 00-18: 00 (lunch break 12: 30-13: 30).
  • Working days: Monday - Friday (5/7)
  • Days off: Saturday, Sunday.
  • Probation period: 3 months.
  • Working language: English (spoken English proficiency required; the interview will be conducted in English).
  • Monthly mobile allowance.
  • Medical insurance.
  • Performance-based bonuses.