Enrollment Specialist / Customer Service Representative responsible for guiding providers through enrollment requirements, reviewing applications, and ensuring accurate documentation.
Requirements
- Respond to inbound calls, emails, and messages
- Serve as central point of contact for provider-related inquiries
- Review and screen provider applications for completeness and accuracy
- Identify potential compliance issues and escalate to project management
- Document all interactions with clear and concise contact notes
- Coordinate with internal teams to route non-HCBS inquiries
- Submit completed applications for quality assurance review
- Support enrollment tracking and follow-ups
- Perform additional duties as assigned
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan