Seeking a Senior Salesforce Developer to shape the customer journey, design, develop, and optimize solutions on Salesforce and integrated platforms, and drive innovation across a multi-cloud environment.
Requirements
- Design and develop comprehensive solutions on Salesforce to support contact center operations
- Interpret system and business requirements to create technical specifications and design documents
- Build and maintain seamless integrations between Salesforce and contact center technologies
- Develop and implement automated workflows and processes to optimize contact center operations
- Utilize AI/ML models to predict customer behavior and optimize resource allocation
- Enhance existing processes through innovative technical solutions
- Provide ongoing support and maintenance for the Salesforce instance and integrated technologies
- Ensure data quality and integrity across all systems and the Salesforce platform
- Maintain a flexible and proactive approach to adapt to changing project requirements