Overview

We are looking for a Solution Architect (Salesforce + eCommerce) to own end-to-end architecture across CRM/CX and Digital channels (eCommerce & Portals), with Salesforce as a core platform. The role ensures scalable, integrated and product-aligned architecture across the customer-facing landscape.

Responsibilities

  • Define end-to-end CX architecture across CRM (Salesforce) and Digital channels (eCommerce, portals)
  • Map business capabilities such as sales planning, pricing and customer data to platforms
  • Design omnichannel customer journeys and supporting architecture
  • Define integrations across CRM, eCommerce, Order Management and Pricing & analytics layers
  • Support fit-gap assessment vs current systems
  • Contribute to product taxonomy definition (global vs regional products)
  • Collaborate with Enterprise Architect on integration patterns (API-led, event-driven) and target architecture blueprint
  • Ensure scalability across regions and markets

Requirements

  • 1+ years of experience as a Solution Architect
  • Expertise in Salesforce (Sales / Service Cloud)
  • Background in eCommerce platforms (SAP Commerce, Adobe, commercetools, etc.)
  • Knowledge of omnichannel / CX ecosystems
  • Proficiency in enterprise integrations (APIs, middleware)
  • Capability to design scalable cross-platform architectures
  • English proficiency at B2 level or higher

Nice to have

  • Familiarity with composable / headless architecture
  • Exposure to global template rollouts
  • Understanding of customer journeys & UX design principles
  • Background in pricing, loyalty or customer data domains

[GTS] Benefits (generic, except India)

  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn