We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose!

Requirements

  • NetSuite Administration & Support
  • Troubleshoot saved searches, workflows, dashboards, roles, and permissions
  • Maintain data accuracy and support regular data hygiene tasks
  • Assist with configuration changes, testing, and small enhancements
  • Monitor system performance and proactively identify issues
  • Shopify Support
  • Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite
  • Troubleshoot checkout issues, customer account problems, and app integrations
  • Ensure Shopify data remains consistent with NetSuite through Celigo
  • Celigo Integration Management
  • Own the NetSuite ↔ Shopify integration via Celigo
  • Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data
  • Diagnose and resolve sync errors, mapping issues, and flow failures
  • Maintain documentation of integration behavior and exception handling
  • Escalate complex issues to Celigo support when required
  • HubSpot Support
  • Support sales and marketing teams with CRM issues, permissions, and workflow logic
  • Troubleshoot lead routing, form submissions, and sync behavior with NetSuite
  • Assist with dashboards, reports, and user configuration
  • Documentation & Continuous Improvement
  • Maintain clear documentation for system processes, integrations, and troubleshooting steps
  • Create user-friendly guides for staff
  • Identify opportunities to improve workflows, automation, and data quality
  • Support the IT Manager with digital transformation initiatives

Benefits

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • Additional HMO dependents added each year of service
  • 20 vacation days per year; 7 sick days
  • Annual performance bonuses and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks and hot drinks
  • Company polo shirts provided
  • Fantastic, bright and cheerful open-plan work environment
  • Prestigious clients and highly professional and friendly co-workers