Toptal is seeking a senior leader to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment.
Requirements
- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
- Build a service organization that serves as a strategic differentiator—driving client satisfaction, retention, and expansion.
- Establish a professional service desk model with a high-touch client experience function, not simply a transactional ticket queue.
Benefits
- Participation in a 401(k) retirement plan
- Medical, dental, and vision health insurance plans
- Basic life insurance coverage and short-term and long-term disability coverage
- Access to flexible spending, dependent care, and health savings accounts
- Access to telehealth virtual doctors
- An employee assistance program
- Flexible paid time off