Overview

We are looking for a hands-on Manager to lead and orchestrate the operations of a high-tech Device Laboratory that replicates real-store retail environments. This role combines technical expertise, operational coordination and stakeholder management, acting as a key bridge between client requests and internal engineering teams. The ideal candidate is comfortable working with infrastructure, devices and networks, while also coordinating priorities and ensuring smooth delivery.

Responsibilities

  • Manage and maintain the infrastructure, including POS systems, handheld devices, IoT equipment and mobile devices (iOS & Android)
  • Ensure high availability, performance and reliability of the lab environment
  • Support setup, configuration and troubleshooting of hardware and network components
  • Coordinate and prioritize incoming requests from the client
  • Orchestrate work across internal teams to ensure timely and effective delivery
  • Track progress and ensure alignment with agreed timelines and objectives, in collaboration with the Project Manager
  • Act as the main point of contact between the client and internal teams
  • Clarify requirements, manage expectations and ensure transparent communication
  • Translate business needs into actionable technical tasks
  • Support rapid prototyping and experimentation in a safe, non-production environment, enabling teams to test and validate "store-of-the-future" solutions
  • Facilitate both on-site and remote access to the lab for global teams
  • Define and improve processes for lab usage, access and request handling, while ensuring compliance with security and operational standards

Requirements

  • 7+ years of experience in IT infrastructure, networks and devices
  • Background in lab environments, device management or hardware testing setups
  • Familiarity with retail systems such as POS, scanners and IoT
  • Proven capability to coordinate multiple stakeholders and priorities
  • Strong communication skills, with the ability to mediate between business and technical teams
  • Proactive, structured and solution-oriented mindset
  • English proficiency at B2+ level or higher

Nice to have

  • Background in retail or store technology environments
  • Knowledge of mobile device management (MDM) tools
  • Exposure to automation or lab orchestration tools
  • Experience working in distributed/global teams

Romania

We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge:

  • Full access to cutting-edge tools and technologies
  • Competitive compensation depending on experience and skills
  • All-around Social package: professional & soft skills training, medical & family care programs, sports
  • Free English classes
  • Unlimited access to LinkedIn learning solutions
  • Continuous experience exchange with experts and professionals worldwide
  • Friendly team and comfortable working environment
  • Engineering, corporate, and social events within and outside the Company
  • Flexible working schedule
  • Opportunities for self-realization

[epamgdo] Romania (About EPAM)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.