Foundever is a global leader in customer experience (CX) industry looking for a CCaaS Senior Engineer to architect and perform solution implementations and ensure the success of client projects from start to finish.
Requirements
- Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles
- Build and optimize inbound/outbound voice, chat, email, and messaging flows
- Integrate external systems such as CRM, WFM or custom apps
- Develop and deploy custom scripts, data actions as needed
- Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems.
- Programming & Development: Write and test code for integrations and automation, as needed
- Use OAuth2, API keys, and secure authentication for external system connectivity
- Create middleware components
- Optimization & Support: Conduct post-implementation reviews to enhance performance and efficiency
Benefits
- Competitive compensation
- Professional growth
- Collaborative environment