As a Technical Support Engineer I, you will provide high-level technical assistance to global customers, focusing on troubleshooting complex network and vulnerability management issues. You will act as a subject matter expert for Rapid7’s security platform, ensuring customers successfully manage risks across their IT infrastructure.
Requirements
- Operating System Administration
- Network Diagnostics
- Log Analysis
- Architecture Troubleshooting
- Problem-Solving
- Communication
- Technical Support Experience
- Platform Mastery
- CRM Proficiency
- Shift Flexibility
- Collaborative Mindset
- Core Value Embodiment