The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.
Requirements
- Strong hands-on experience with modern voice technologies
- Ability to troubleshoot, manage, and optimize production environments
- Closely work with distributed engineers, customers, and cross-functional IT teams
- Troubleshoot voice, video, messaging, and endpoint issues
- Implement voice solutions in on-prem, cloud, and hybrid environments
- Maintain accurate system documentation and diagrams
- Assist with patching, maintenance windows, and upgrades
- Collaborate with networking and security teams on UC-related initiatives
- Provide customer and end-user support for voice services
- Participate in problem resolution and root-cause analysis
- Follow change management and ITSM processes