Brale provides the infrastructure layer for programmable money, enabling fintechs and platforms to launch and manage compliant stablecoin programs.

What you will do:

  • Monitor and triage customer support tickets using internal tools.
  • Investigate pending or failed transactions to identify root causes and escalate issues.
  • Guide customers toward appropriate resources and documentation.
  • Create and maintain internal runbooks to improve team efficiency.
  • Identify recurring patterns to help improve the overall customer experience.

Requirements:

  • Prior customer-facing experience in any capacity (retail, service, IT helpdesk, etc.).
  • Strong sense of empathy and ownership when resolving customer issues.
  • Willingness to learn new tools and operate in a fast-paced environment.
  • Must be available for a 3-month paid internship.

Nice to have:

  • Genuine curiosity or academic background in Web3, crypto, or financial technology.

Culture & Benefits:

  • Hands-on experience working directly with the CX lead.
  • Exposure to modern fintech startup operations and infrastructure.
  • Opportunity to learn end-to-end stablecoin transaction lifecycles.
  • Flexible work environment with remote-first culture.