Overview

We are seeking a Delivery Manager to serve as the operational engine for our insurance client accounts. You will drive account growth through delivery excellence, manage complex program roadmaps and lead a critical test automation transformation project — bridging client commitments and technical execution.

Responsibilities

  • Act as the primary client operational contact, identifying upsell opportunities from delivery metrics and presenting automation ROI in QBRs to support renewals and new SOWs
  • Manage end-to-end delivery of insurance software initiatives (policy, claims, billing), ensuring cross-functional coordination, compliance, release stability and RAID log governance
  • Lead the migration from manual regression to a fully automated CI/CD test suite, defining scope with QA architects and tracking coverage, cycle time and defect escape metrics
  • Coordinate client UAT transitions and knowledge transfer to ensure seamless handovers between delivery and operations teams
  • Translate client pain points into automated test scenarios, aligning technical delivery with commercial account growth objectives

Requirements

  • Demonstrated ability to manage large-scale client accounts or multi-workstream program budgets in a client-facing delivery role
  • Proficiency with Agile at scale (SAFe, Scrum) and hybrid (Waterfall/Agile) delivery models
  • Hands-on experience with Jira, Confluence or Azure DevOps for roadmap tracking and stakeholder reporting
  • Experience with test automation projects in a regulated industry, with working knowledge of CI/CD pipelines (e.g., Jenkins, GitHub Actions)
  • Strong commercial acumen: able to frame technical solutions as business growth propositions and present ROI data to senior stakeholders
  • Effective cross-functional stakeholder management and conflict resolution skills
  • Native-level Cantonese proficiency; fluent in written and spoken English

Nice to have

  • Background in Insurance Technology (P&C, Life or Annuities), with relevant domain exposure
  • Familiarity with test automation frameworks such as Selenium, Playwright, Cypress, Leapwork or Tricentis Tosca
  • Knowledge of API testing and data masking practices for sensitive policyholder data

China

  • By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
  • Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
  • You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
  • We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
  • At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

[epamgdo] Australia+China+Hong Kong (How we hire)

• Here, we summarize the typical journey to finding a job within EPAM.

• Apply and tell us about yourself!

• Go through some standard interviews:

  • General interview with a recruiter
  • Technical interview with our technology experts
  • Manager interview or Offer interview with a hiring manager

• Get ready to join the team!

• Not sure if you meet all the requirements? No problem. Let's talk anyway and find out more!

• It takes 1 min of application to start the journey with us. Apply now!

[epamgdo] China (About EPAM)

Life at EPAM

  • EPAM Systems Inc. (EPAM) is a leading digital transformation services and product engineering company.
  • We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to various innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously.