Job Title: Pre-Sales Tech Specialist – Enterprise Billing Solutions

Core Competencies

  • Solution Architecture & Design – Ability to translate business challenges into technically sound, scalable solutions.
  • Consultative Selling – Skilled in uncovering needs, framing solutions, and influencing decisions.
  • Product Demonstration & Storytelling – Expert at showcasing complex capabilities in clear, customer-relevant narratives.
  • RFP/RFI Excellence – Strong technical writing skills for competitive, accurate bid responses.
  • Industry Knowledge – Deep understanding of telecom, utilities, and enterprise billing market trends.
  • Technical Validation – Experience leading PoCs, trials, and performance assessments.
  • Cross-functional Collaboration – Proven success working with sales, product, R&D, and delivery teams.
  • Competitive Analysis – Ability to benchmark against market rivals and identify differentiators.

Key Responsibilities

1. Technical Sales Engagement

  • Lead technical discovery sessions, workshops, and presentations—translating complex product capabilities (billing, mediation, invoicing, collections, subscription management) into clear business value.
  • Deliver tailored product demonstrations highlighting features like usage-based billing, dunning, complex rating, and regulatory compliance.
  • Act as the trusted technical advisor to prospects throughout the sales cycle, from qualification to closing.
  • Support sales strategy for target territories, driving technical engagement to convert opportunities into revenue.

2. Solution Design & Architecture

  • Map customer business and technical needs to product capabilities and integration options.
  • Collaborate with Product, R&D, and Professional Services to produce high-level solution designs, architecture diagrams, and deployment models (SaaS, on-premise, hybrid).
  • Define solution scope, hosting options, maintenance models, and timelines for proposals and Statements of Work.
  • Advise on pricing approaches in collaboration with sales and finance teams.

3. Technical Validation & Competitive Positioning

  • Design and support Proof-of-Concept (POC) environments to validate integration, performance, and fit with customer systems.
  • Address technical objections on scalability, data migration, security, and compliance (e.g., tax/VAT handling).
  • Evaluate and communicate competitive positioning, contributing to demo improvements, pricing refinements, and product roadmap inputs.

4. RFP/RFI & Documentation Support

  • Lead or contribute to the technical sections of RFP/RFI responses, ensuring accurate and compelling representation of platform and infrastructure capabilities.
  • Provide technical content for sales collateral, proposals, and customer success stories.
  • Capture and relay customer feature requests to influence product evolution.

5. Relationship & Account Development

  • Build and maintain strong relationships with technical and business stakeholders at all levels.
  • Support Quarterly Business Reviews (QBRs) with compelling insights and solution value reinforcement.
  • Identify upsell/cross-sell opportunities within existing accounts through technical discovery and collaboration with account managers.

Requirements & Qualifications

Experience & Knowledge

  • 8+ years in software sales, technical pre-sales, product management, or solution architecture—ideally in telecom, utilities, or enterprise billing solutions.
  • Proven experience designing solutions for complex business and technical requirements.
  • Strong knowledge of billing systems, usage/rating models, integration patterns, and compliance requirements.
  • Familiarity with strategic sales planning and forecasting.
  • Proficiency in CRM tools

Interpersonal Skills

  • Excellent communication skills—able to present complex technical concepts to business and executive audiences.
  • Strong facilitation and collaboration abilities across cross-functional teams.
  • Consultative selling mindset with a passion for solving customer challenges.

Education

  • Bachelor’s or master’s degree in computer science, Engineering, or a related field.