We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada. As a member of the Long View team, you'll have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.
Requirements
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak Spanish fluently in a professional environment
- Excellent Spanish bilingual and English written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work an overnight shift
Benefits
- Great people and culture
- Recognition programs
- RSP Plan
- Comprehensive benefits package from day one