Help developers integrate, debug, and succeed with ••••••• SDKs and APIs across web, mobile, backend, and CLI environments. Triage and resolve customer issues, debug integrations, reproduce and document bugs, and partner with Engineering to drive fixes.
Create example code, troubleshooting guides, and internal playbooks. Identify recurring issues and suggest improvements to documentation, SDKs, and support processes. Work with Product and Engineering to share customer feedback and improve developer experience.
Requirements:
- 2–6 years of experience in technical support, solutions engineering, or software engineering.
- Strong working knowledge of TypeScript and React; familiarity with React Native or other mobile SDKs.
- Experience debugging REST APIs, JSON, authentication headers, and 4xx/5xx errors.
- Strong problem-solving skills, clear and empathetic communication, and comfort working in a fast-paced startup.
- Experience with crypto/Web3, developer tools, APIs or SDKs, or customer-facing technical roles in crypto, fintech, or security is valued.
- Familiarity with Grafana, Sentry, Datadog, Postman, or Chrome DevTools is a plus.
Work format: Remote; PT time zone.
Compensation: $100K–$150K plus equity.