We’re looking for a proactive TechOps SAAS specialist who enjoys solving complex issues and uses AI as a daily tool. Location: Remote (preferably close to GMT+5 - GMT+8 timezone). Team language: English.
Key Responsibilities:
- Resolve customer technical issues end-to-end (Helpdesk + Slack) within SLA
- Conduct root cause analysis with Grafana, Datadog (logs, metrics, traces)
- Build monitoring dashboards and proactive alerts
- Write Python scripts for automation and bulk operations
- Actively use AI (Claude, Cursor, ChatGPT) to accelerate troubleshooting
Must-have / Requirements:
- Strong daily experience with LLMs and prompt engineering
- Hands-on with Grafana and Datadog (building dashboards & alerts)
- Python scripting and solid understanding of distributed systems
- 2+ years in TechOps/Technical Support (FinTech/Forex/Crypto is a plus)
- Excellent English (C1+)