Overview

We are seeking a Senior Observability Engineer (New Relic) who will not only resolve existing technical monitoring issues in New Relic but will also drive the architectural vision and standardization of observability practices across the platform.

This is a strategic engineering role, focused on developing end-to-end observability capabilities, automation, and cross-platform integration (New Relic, Azure, API). The MVP implementation will include the core eCommerce site, Digital Asset Management, Product Information Management, Content Management System, Integration to Marketing cloud, customer service systems and Order Management System.

Responsibilities

  • Deploy and configure New Relic agents (Infrastructure and APM) across various data sources: cloud services, microservices, PaaS, APIs, and logging platforms
  • Design and implement a unified observability strategy using New Relic, covering all components of the digital platform
  • Build NRQL queries to extract actionable insights; implement ML-based anomaly detection where applicable
  • Integrate alerts with systems like ServiceNow for automated incident creation and resolution workflows
  • Expand CMDB coverage in ServiceNow through auto-discovery and metadata synchronization
  • Create dashboards, health check reports, and observability playbooks for DevOps, QA, and product teams
  • Perform tooling gap analysis and propose improvements based on SRE and AIOps best practices
  • Define standardized alert severity levels and align the alerting strategy with business impact priorities

Requirements

  • Proven experience with New Relic (including NRQL, alert policies, dashboards, ML anomaly detection)
  • Understanding of Azure Cloud services and telemetry ingestion (Azure Monitor, Logs, App Insights)
  • Scripting proficiency in Bash and Python for automation and custom integrations
  • Experience with ServiceNow CMDB, auto-discovery, and incident/event integration
  • Knowledge of SRE and AIOps practices (SLIs/SLOs, error budgets, automated RCA)
  • Familiarity with modern DevSecOps monitoring principles
  • Business-oriented mindset with the ability to shape technical standards
  • Flexibility to adapt and influence change in evolving environments
  • Self-starter capable of working independently and driving initiatives
  • Strong communication skills, including with non-technical stakeholders
  • Collaborative team player who can work across functional teams

Ukraine

With us you can:

  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

[epamgdo] Ukraine (benefits may differ)

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

[epamgdo] Ukraine (About EPAM)

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.