Overview
We are seeking a Senior Microsoft 365 Engineer to join our team and provide Level 3 engineering capacity for the enterprise-wide rollout of Microsoft 365 Copilot.
In this role, you will lead technical workstreams, advise on design, and support core Microsoft 365 and Power Platform services.
The position operates within CET business hours (08:00–17:00 CET) and includes participation in an out-of-hours and weekend on-call rotation for P1/P2 incidents and planned changes.
Responsibilities
- Support Copilot rollout activities, including readiness assessment, licence assignment, group-based enablement, pilot and wave execution, and configuration of Copilot and agent settings in the Microsoft 365 admin center
- Govern Copilot Studio and agents, and produce usage and adoption reporting via the Copilot Dashboard and admin center reports
- Lead data governance for Copilot, including oversharing review and remediation in SharePoint/OneDrive using SharePoint Advanced Management and Restricted Search, and configure Microsoft Purview sensitivity labels, DLP, and retention in coordination with the Security team
- Administer the Microsoft 365 tenant, including service health and Message Center tracking, licensing, admin role management, and change implementation
- Provide L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (identity, groups, Conditional Access) in coordination with the IAM team
- Act as the escalation point for L1/Service Desk, conduct deep-dive troubleshooting, manage Microsoft support cases, and deliver Root Cause Analysis (RCA) for major or recurring issues
- Administer the Power Platform, covering environment strategy, DLP policies, connector governance, Power Apps, Power Automate, Copilot Studio admin, capacity, licensing, and the CoE Starter Kit
- Develop PowerShell and Microsoft Graph scripts for repeatable administration and reporting
- Create and maintain technical documentation, including tenant design records, SOPs, runbooks, ServiceNow knowledge articles, Copilot rollout guides, FAQs, RCA reports, and change and admin procedures, kept current in approved repositories
- Plan and deliver training for IT staff (L1/Service Desk, IT administrators) on new features, runbooks, and troubleshooting
- Facilitate train-the-trainer and enablement sessions for Copilot champions, prepare end-user training materials (guides, quick reference cards, short recordings), and run end-user sessions for Copilot, Teams, SharePoint/OneDrive, and Power Platform
- Participate in the on-call rotation and cover Copilot, administration, core services, and Power Platform areas during the absence of another engineer
Requirements
- 7+ years of experience working with Microsoft 365
- Hands-on expertise in enterprise Copilot deployment and Copilot Studio / agent governance
- Proficiency in Microsoft Purview, including sensitivity labels, DLP, and retention
- Skills in SharePoint Advanced Management and oversharing remediation
- Knowledge of Entra ID and Conditional Access
- Competency in PowerShell and Microsoft Graph for automation and reporting
- Capability to lead technical workstreams and advise on design across Microsoft 365 and Power Platform
- Familiarity with Microsoft Premier/Unified Support engagement
- Understanding of ITIL incident, problem, and change management practices
- Strong written documentation skills and experience delivering technical and end-user training
- Fluent business English (B2 level or higher)
Nice to have
- Microsoft certification MS-102 (Microsoft 365 Administrator)
- Microsoft certification SC-401 (Information Security Administrator)
- Microsoft certification SC-300 (Identity and Access Administrator)
Armenia (Prod)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
Belarus (Remote)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Opportunity to work abroad for up to two months per year
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all:
- Comprehensive medical & family care package
- Seven trust days per year (sick leave without a medical certificate)
- Discounts from 800+ partners (sports activities, restaurants, stores and services)
Georgia (Production)
We connect like-minded people
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
Kazakhstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)
- Housing support program: preferential mortgage access via Otbasy Bank partnership
Kyrgyzstan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)
Uzbekistan (Prod)
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to ••••'s internal learning database
- Free English classes with certified teachers
Discounts in local language schools, including offline courses for the Uzbek language
We cover it all:
- Monetary bonuses for engaging in the referral program
- Medical & family care package
- Four trust days per year (sick leave without a medical certificate)
- Discounts for fitness clubs, dance schools and sports programs
- Benefits package (sports activities, a variety of stores and services)
[epamgdo] Georgia (Remote)
Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.
[epamgdo] Armenia (Remote)
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
[epamgdo] Belarus (Remote)
At •••• Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk.
[epamgdo] Kazakhstan (Remote)
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
[epamgdo] Kyrgyzstan (Remote)
Experience the freedom of remote work from anywhere in Kyrgyzstan, whether it's the comfort of your home or our modern office in Bishkek.
[epamgdo] Uzbekistan (Remote)
Experience the freedom of remote work from anywhere in Uzbekistan, whether it's the comfort of your home or our modern office in Tashkent.
[epamgdo] Armenia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Belarus (About ••••)
•••• is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.
[epamgdo] Georgia (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kazakhstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Kyrgyzstan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
[epamgdo] Uzbekistan (About ••••)
•••• is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.