Role Summary

The Acquisition Coach helps dealership clients buy more used cars through •••••. This is not a traditional CSM role focused on check-ins and touchpoints. It is a coaching role focused on training, accountability, process improvement, and measurable client results.

Responsibilities

  • Coach dealership buyers and managers on how to use ••••• effectively

  • Train buyers on pipeline management, buyer/seller communication, closing strategy, follow-up, and in-person valuations

  • Identify breakdowns in buyer process and create action plans to improve results

  • Hold buyers accountable to commitments and next steps

  • Help underperforming accounts regain traction

  • Elevate leadership and structure breakdowns to ••••• Strategic Advisors to help improve alignment and execution

  • Track account performance based on usage, activity, and cars purchased

  • Share feedback internally to improve client outcomes

Success in This Role

  • More cars purchased per account

  • More active buying accounts

  • More reactivated accounts

  • Better client execution and consistency

  • Strong retention driven by real results

Capacity and Expectations

  • Manage 40-60 accounts

  • Maintain at least 2 training sessions monthly per account

Qualifications

  • Automotive dealership, inventory, or used car buying experience preferred

  • Strong coaching and communication skills

  • Able to drive accountability with clients

  • Organized and performance-focused

  • Customer success or account management experience is a plus, but dealership operational knowledge matters more

Compensation

  • OTE: $110K

Why the Role Exists

••••• wins when clients consistently buy cars. The Acquisition Coach helps make that happen by teaching the right process, reinforcing best practices, and driving execution.