About the Role

We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East.

Payments Product is now a standalone function, and we are building the team around it. This is an early core hire.

We are looking for a Payment Integration Manager who will own payment integrations end to end—from the initial technical call with a provider through to stable production.

You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live.

This is a technical operations role rather than a coordination role.

Key Responsibilities

1. Payment Provider Onboarding & Integration

  • Manage the full onboarding cycle for new payment providers, including:
    • Initial technical calls
    • Credentials and sandbox access
    • Configuration and test design
    • User Acceptance Testing (UAT)
    • Production launch
    • Post-release stabilisation
  • Define integration acceptance standards and own the go/no-go decision before launch.
  • Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour.

2. Payment Incident Management

  • Own the first-line response for payment incidents, including:
    • Failed and stuck transactions
    • Unconfirmed payments
    • Payment method-level anomalies
  • Investigate and drive incidents to resolution rather than simply escalating them.
  • Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data.
  • Communicate findings clearly to providers, engineers, and internal stakeholders.

3. Technical Testing & Verification

  • Perform hands-on verification of payment integrations.
  • Conduct manual checkout testing across mobile and desktop.
  • Verify callbacks and API behaviour using Postman or equivalent tools.
  • Execute SQL queries to investigate transaction data.
  • Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios.

4. Payment Method & Provider Catalogue

  • Maintain a comprehensive catalogue of payment methods and providers, documenting:
    • Supported capabilities
    • Available integration types
    • Completed testing
    • Known failure modes
  • Build the initial capability inventory of all live payment methods and providers.
  • Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications.

5. Payment Performance Analysis

Produce a 90-day breakdown of deposit attempts, categorised by outcome:

  • Completed transactions
  • Declined by the provider
  • Abandoned by the user
  • Abandoned during redirect
  • Completed but never confirmed back to the platform

Requirements

Essential Qualifications & Experience

  • 4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone.
  • Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes.
  • Ability to review provider API specifications and identify missing information.
  • Experience using Postman or equivalent tools for API testing.
  • Experience performing structured checkout testing across mobile and desktop.
  • Proven ability to investigate live payment incidents using logs and API responses.
  • Ability to distinguish provider-side issues from platform-side problems.
  • Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering.
  • Strong communication skills and composure during incidents.
  • Basic knowledge of using AI tools in daily work.
  • Working proficiency in both English and Russian, as both languages are used daily.

Preferred Qualifications

The following experience will be considered a significant advantage:

  • Experience with Alternative Payment Methods (APMs) and local payment rails across Asia, Africa, or LATAM, beyond card payments.
  • Knowledge of bank transfer rails, virtual accounts, QR-based payments, mobile money, and similar payment methods.
  • Background in brokerage, crypto payments, payment orchestration, or other high-volume payment environments.
  • Previous experience working with a PSP, payment gateway, or payment provider.
  • Active use of AI tools in daily workflows.
  • Ability to work independently and make decisions without constant supervision.
  • A proactive approach to identifying improvements, proposing solutions, and implementing new processes.

What Success Looks Like in the First Year

  1. First Few Months — Operational Ownership
  2. Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis.
  3. By Mid-Year — Integration Acceptance Standards
  4. Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch.
  5. Second Half — Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership.
  6. Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions.

Recruitment Process

Our recruitment process consists of four stages:

  1. HR Interview: Background, motivation, and overall role alignment.
  2. Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis.
  3. Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving.
  4. Final Interview: Discussion with senior stakeholders.

What We Offer

  • Competitive fixed monthly compensation, depending on experience.
  • Fully remote working arrangement within GMT to GMT+4, with no relocation required.
  • End-to-end ownership of payment provider integrations, from the first technical call through production.
  • Authority to make go/no-go decisions for every integration.
  • Opportunities to expand your responsibilities as the business grows, including cards, alternative payment methods, a card programme, and new entities.
  • Access to corporate AI tooling as part of the daily working process.