Lead the development and evolution of RoboShops, an automated robotic solution, working with engineering, robotics, hardware, service teams, and external technology partners to deliver a reliable, scalable, commercially viable product.

Responsibilities:

  • Analyze the end-to-end customer and operational journey, including ordering, payment, preparation, pickup, queue management, replenishment, cleaning, maintenance, and service.
  • Gather and prioritize requirements, and translate them into product specifications, user stories, functional and non-functional requirements, and acceptance criteria.
  • Coordinate development across software, robotics, hardware, payment/POS, coffee equipment, and monitoring systems.
  • Manage integrations with payment providers, POS systems, acquiring platforms, and other external services.
  • Improve remote monitoring, alerts, diagnostics, inventory monitoring, service workflows, kiosk reliability, availability, throughput, and maintainability.
  • Lead product releases from discovery and planning through development, testing, deployment, rollout, and post-release analysis.
  • Use product and operational data to identify bottlenecks, failures, and opportunities for improvement and automation.
  • Support localization and deployment across markets, accounting for local payment, operational, and regulatory requirements.

Requirements:

  • 5+ years of experience as a Product Manager, Product Owner, or Project Manager managing technology products.
  • Experience with complex software and hardware products is an advantage; experience with automation, robotics, IoT, self-service, unattended retail, or operational technology is highly desirable.
  • Strong process analysis and business requirements skills, including writing user stories, specifications, and acceptance criteria.
  • Good understanding of APIs, data flows, system integrations, and payment/POS technologies.
  • Understanding of software development lifecycle and Agile methodologies, including Scrum and Kanban.
  • Experience working with external technology vendors and integration partners; technical education or background in IT, engineering, business, or a related field.
  • Excellent communication, negotiation, facilitation, and stakeholder management skills; able to coordinate multidisciplinary teams, adapt to change, and take hands-on responsibility.