The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.
We are looking to speak to candidates who are based in Japan for our hybrid working model.
Cool things you’ll do
- MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.
- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.
What You Need/What we are looking for
- Patience, empathy, and a genuine desire to help others
- Full professional proficiency in English and Japanese (written and verbal) is required
- Excellent communication skills, both written and verbal
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
- 5+ years on Cloud or on-prem infrastructure administration experience
- 3+ years or more of the following technical domains (ideally with some experience in the rest)
- Experience with Database Performance tuning and benchmarking
- Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
- Experience with networking concepts, including firewalls and load balancers
- Experience with coding languages such as shell scripting, Python, Powershell etc
Bonus Points
- Experience with database and workload migrations from on-prem to the Cloud
- Experience managing large-scale databases (RDBMS or NoSQL or both)
- Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
Success Measures
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
テクニカルサービスエンジニア
世界のデータ管理ソフトウェア市場は巨大で、IDCは2026年に1,376億ドルに達すると予測しています。MongoDBは、さまざまな業界に変革をもたらし、人々が毎日使う優れたアプリを開発者が作れるよう支援しています。私たちは、業界をリードする開発者向けデータプラットフォームであり、20年ぶりにIPOを果たしたデータベースプロバイダーです。イノベーションと創造性の最前線で、ともに挑戦しませんか。
MongoDBのテクニカルサービスエンジニア(TSE)は、卓越した問題解決力とカスタマーサービススキル、深い技術的知見を活かし、お客様への助言や、MongoDBにまつわる複雑な課題の解決にあたります。TSEは、データベースサーバー、ドライバー、クラウド、インフラなど、MongoDBエコシステム全体のエキスパートです。DBaaSの「Atlas」や、MongoDBシステムの自動化・バックアップ・監視を支援する「Cloud Manager」なども担当します。私たちのエンジニアは、MongoDBの専門性に加え、情熱、主体性、チームワーク、そしてユーモアを大切にしながら、お客様に最高の成果を届けています。
ハイブリッド勤務のため、日本在住の方からのご応募をお待ちしています。
仕事内容
- 大規模で要求水準の高いお客様とともに、セルフマネージド環境のMongoDBからAtlasへの移行を最初から最後まで支援します(部門横断型のポジションです)
- お客様のユースケース、ビジネス上の課題、アプリケーションやクラウドインフラの構成を踏まえて最適な解決策を検討し、TSEとしてのトラブルシューティング力を高められます
- プロフェッショナルサービスのコンサルティングエンジニアと連携し、ワークロードからDB、インフラまでを一貫して評価します。そのうえで、AtlasへのMongoDBワークロード移行について、社内チームとお客様に専門的なアドバイスを行います
- 製品へのフィードバックを通じて、移行手法、ツール、データベース本体のロードマップづくりに関われます
応募資格
- 日本語・英語ともに流暢なレベル(ビジネスレベル以上)のコミュニケーション力
- 相手に寄り添い、人の役に立ちたいという思いがあること
- 文章・口頭の両方で、的確なコミュニケーションができること
- 状況に応じて素早く判断し、プレッシャーの中でも冷静に解決策を見つけられること
- 本番環境で発生する技術的な問題を、原因の切り分けから解決まで一貫して対応した経験
- Oracle、PostgreSQL、MySQLなどのRDBMSの運用管理経験が5年以上(MongoDBの経験があれば尚可)
- クラウドまたはオンプレミスのインフラ運用管理経験が5年以上
- 以下のうち、いずれかの分野で3年以上の経験(他の分野の経験もあれば尚可)
- データベースのパフォーマンスチューニング、ベンチマーク
- 主要クラウド(AWS、GCP、Azure)の設定・利用
- ファイアウォールやロードバランサなど、ネットワークの知識
- シェルスクリプト、Python、PowerShellなどでの開発
歓迎要件
- オンプレミスからクラウドへのデータベース・ワークロード移行の経験
- 大規模データベース(RDBMS、NoSQL、またはその両方)の運用経験
- Java、PHP、Python、Ruby、C、C++、C#、JavaScriptのいずれかでの開発経験
入社後のステップ
- 3か月後:MongoDBとそのエコシステムへの理解を深め、入社時研修を修了します
- 6か月後:お客様対応の最前線で、自信を持って業務を進められるようになります。MongoDB認定DBAアソシエイト試験にも合格します
- 12か月後:社内の技術スペシャリストとして、高度な障害調査で同僚をサポートします。技術的なエスカレーション案件にも、自ら主体となって対応します
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID 3273549156